Themes and categories identified in appreciative and challenging narratives.
Themes and categories identified in appreciative and challenging narratives.
| Themes | Categories |
|---|---|
| Valuing patients’ well-being | Unselfishness/Self Caring/Care for others Generosity Diligence Self-awareness Facilitating relationships Dedication |
| Going above and beyond | Enthusiasm Excellence Social intelligence Trying to understand patients’ and families’ perspectives Adaptability/Flexibility Creativity Being an advocate Get it done Being of service |
| Treating others with respect | Equality Acceptance Fairness Justice Honesty/Integrity Trustworthiness Responsibility Reliability/Dependability |
| Feeling part of an organization or team | Leadership Citizenship Loyalty Teamwork Teaching/Educating Compromise Honor |
| Helping and healing | Humanism Acceptance and acknowledgment of death and dying Hospitality Helpfulness Golden rule Connecting with others Personal experience Hospitality Presence Creating intimacy Holistic care Perspective Non-verbal communication Esthetics Commitment Using my own talents and knowledge |
| Expressing passion and emotion | Happiness/Joy Love: valuing close relations with others Sympathy Hope: optimism, future-mindedness, future orientation Emotional investment |
| Growing and developing | Mastering new skills, topics, and bodies of knowledge Growth and development Expertise Love of learning |
| Believing in a higher power | Faith Spirituality – purpose Religiosity |
| Doing the right thing | Doing the right thing – even if it means risking your job |
| Gratitude and appreciation | Gratitude and appreciation – being aware of and thankful of the good things that happen Acknowledging work well done |