A: Hospitalization duration. B: Readmission rate. C: Percentage of consultations calls that were not answered within 24 hours. D: Percent of patients hospitalized for 21 days or more. E: Percentage of patients that have record of doctor visit per day. F: Overall satisfaction rate from hospitalization (from 1 to 5). G: Overall satisfaction rate from outpatient visits. H: Waiting time for first clinic visit. I: Distribution of elective surgeries in otolaryngology department in 2014. Number of elective operations (estimated by number of elective hospitalizations) presented for all 23 departments in Israel with Rambam indicated in red (from the Otolaryngology Annual report of Rambam³). The number of operations is not considered a core measure.